The demand for PLM services

January 8, 2015

plm-services-demand

Services is an important part of every PLM implementation. My attention caught news article – Kalypso and GoEngineer form strategic partnership. I found it interesting, especially the following passage:

“The Kalypso-GoEngineer partnership enables both firms to scale our businesses to better serve the growing demand for PLM services and software,” said George Young, CEO of Kalypso. “With the addition of GoEngineer’s implementation business to Kalypso we strengthen the size and experience of our delivery team, allowing us to serve a larger client base with a broader set of PLM services.”

It made think again about business and technological trajectories in PLM services. While industry is moving towards providing more cloud and service offering, the question about future role of PLM VARs and service providers is driving more attention and interest. My assumption back in 2012 was that cloud PLM providers will have to grow their services to keep up with implementation demand.

Cloud PLM change a lot in the way you implement PLM. However, there is something cloud PLM cannot do for you. One of the key things – you still need to implement PLM. There is magic change that cloud can bring here. You can make much more efficient with cloud. Therefore, the focus of PLM implementation is moving towards business process optimization. Cloud PLM eliminates the need to install servers, but it doesn’t eliminate the need to model processes and integrate existing business systems.

Last year, I’ve been sharing my thoughts about PLM services, Department Stores and Digital future. In many ways, PLM services can become one of the most critical business differentiators that can help manufacturing companies to move beyond traditional PDM implementations.

What is my conclusion? Despite lot of changes in technology and business models, PLM implementations are still time consuming and requires lot of attention. Cloud PLM role here to help manufacturing companies and service providers to skip IT part and move directly into business implementation. I guess it will improve PLM ROI. However, it will require more skilled PLM services professionals. So, my hunch, the demand for PLM services will grow. Digital natives people familiar with manufacturing processes can update their resumes. Just my thoughts…

Best, Oleg


Kenesto cloud PDM hybrid

December 18, 2014

cloud-pdm-hybrid

Few months ago, I posted about latest development of Kenesto cloud data management solutions – Kenesto revamp: does it change cloud PLM game? I saw it as a sharp turn for Kenesto from focusing on collaboration towards engineering and product data management business. From earlier comments made by Steve Bodnar of Kenesto here, I’ve learned Kenesto is developing technology to synchronize CAD data between desktops and cloud locations. Here is the comment made back in October:

…automatic synchronization maintains appropriate version control as well as permissions. This way, if you have “download only” permission, as an example, you can synchronize to one or more of your locations, and any updates will automatically be synchronized to those locations for you (in addition to notifications being sent).

CIMdata recent publication about Kenesto Collaboration Platform made me think again about what it does and how it might be different from other cloud PDM products available now or soon become available on the market. What caught my special attention in CIMdata publication is related to so called “innovative intersection of cloud-based file management and data sharing with traditional PDM vaulting”. A massive amount of CAD data is stored on corporate networks and just CAD desktops. It made me think Kenesto is trying to bring solution to customers that already have traditional PDM systems and extend it with a better collaborative option. The following passage from CIMdata commentary provides more explanations:

The Kenesto solution is a secure, hybrid, cloud-desktop collaboration platform where product development and delivery teams can collaborate using discussion threads, or by co-authoring documents and design files, with anytime, anywhere access. Kenesto puts a broad range of capabilities at the fingertips of product delivery teams to organize and manage their programs, products, and projects. Teams can create their workspaces with people, workflow, forms, data, and reports—including bills of materials, change requests, and purchasing forms—and be kept on the same page with Kenesto’s proprietary intelligent synchronization approach. Each user is provided with a dashboard that can be customized to personal preferences. An important feature in Kenesto is that users are always in full control of their documents and designs. A user can permit their teammates to view, mark-up, or edit their documents and designs and can collaborate with them in real time or asynchronously.

Many of features such as project, workspaces, workflow, forms, bill of materials, change requests etc. are not new in PDM industry. However, “cloud-desktop” hybrid sounds like a new buzzword. Does it mean Kenesto found something unique in terms how to bring desktop CAD users to the cloud? It hard to say based on a commentary, but it might go that way.

What is my conclusion? Market dynamics are bringing more engineering and manufacturing companies to the cloud. It gives more opportunities to cloud PDM/PLM vendors. At the same time, it raises more questions how existing environment and data assets will be managed and how people will collaborate in a hybrid environment. Kenesto might solve an interesting problem here and compete with other vendors in the same domain – Autodesk, SolidWorks, GrabCAD and others. Just my thoughts…

Best, Oleg

photo credit: ukCWCS via photopin cc

Photo is an illustration only and does not reflect Kenesto architecture.


How to find sweet spot of future PLM UX improvements

November 24, 2014

new-plm-ux-design

The days of ugly UI are in the past. The trend that started from website design, mobile UI and intuitive consumer application is coming to enterprise software. Users of enterprise software are also consumers and it is hard for them to tolerate bad user experience of software they work every day. Remember my old post – PLM: Ugly vs. Cool? I can see cool UI is coming to engineering space too. My prediction – user friendly interfaces and better user experience will become one of the top 3 factors that will influence PLM in 2015. I can see this trend is coming from leading software providers. I put few examples in my blog few days ago – PDM/PLM UI Makeup: new trend in user experience.

So, cool is going to win. However, here is the thing. Cool is very expensive. To design new experience and to re-work existing applications will take time and money. It won’t happen overnight. So before you make your existing PDM/PLM nicer by developing new web tools or switching to new web technologies, I’d recommend to make some ROI calculation. It will help you to prioritize your work and make your customers happy. Actually the last one is even more important than the money you spend on rework. From my experience customers are getting REALLY angry when vendors are selling an old application with new UI (lipstick on a pig).

How can you decide about what part of your enterprise application to change. To set up priority and calculate ROI is very important. Software developers are very often missing this part of running full speed to change user interface and develop new apps with nice colors, but … performing exactly in the same way as the old one.

There are two things to remember when you think about new UI and new user experience – scale and impact. You need to maximize both and avoid making changes in the part of application that will be exposed to smaller number users or rarely in use. My attention caught by a very interesting article – UX for enterprise by Jordan Koschei. Have a read – here is my favorite passage:

The sheer scale of enterprise clients magnifies the effects of good and bad design alike. Small inefficiencies in large organizations result in extra costs that are passed on to the end user in time spent, money lost, and frustration increased. Likewise, when an enterprise prioritizes user experience for its internal tools, it becomes a more effective organization; a recently released business index shows that design-driven companies outperformed the S&P average by 228% over the last ten years.

It led me to another article that gives a perfect sense of how to approach ROI calculation for UX improvements – Calculating ROI on UX & Usability Projects. It brings list of approaches that can be used for calculation – increased sale, increased productivity, increased customer satisfaction and loyalty, decrease training and support cost and few others. From my perspective, very often, development are focusing on customer satisfaction and loyalty. But, this is something that enormously hard to measure. Opposite to that, think about productivity: Here is my favorite passage from the article about that:

For example, if you optimize the UX on a series of screens so that what was once a 5 minute task is now a 2.5 minute task, then you’ve increased a person’s productivity by 100%. That’s huge. HUGE. If the company has 100 phone agents who have an average salary of $40,000 + benefits (~$8,000) (+ an unknown amount for overhead), you could either release or retask those agents on other activities with a savings of $2,4000,000/year. (half of 100 agents x $48,000)

It made me think more specifically about PDM and PLM use cases. What are the most critical, time consuming and repeatable scenarios? If I think about PDM, everything I do with documents – check-in, check-out, release, view, search is extremely time sensitive. If check-in operation takes 50 minutes and fails at the end, users will be very angry. To improve check-in operation is a very complex task. But if you can save 30% of time, it can result in huge saving. Let me think about PLM use case – ECO management process.It can be really complicated, requires to open multiple screens, browsing for information, making requests. Improvements of this experience, can have a huge impact on productivity. I’m sure, you can come with more scenarios, but I guess you got my idea.

plm-ux-improvment

What is my conclusion? Customers are looking for nice UI. This is not “nice to have” feature for them anymore. However, it comes down to much more than nice layout and pretty colors. It comes down to “user experience” in the way that can make life of users easier, save time and get job done with less clicks. PDM/PLM vendors must think about it before embarking into next development project of changing colors and font size in their existing apps. Just my thoughts…

Best, Oleg

photo credit: phishtitz via photopin cc


PDM & PLM UI Makeup: new trend in user experience

November 12, 2014

old-UI

User experience is in focus these days. Slowly, but surely enterprise software companies are coming to the point of understanding how important is that. It is not about changing of colors and making buttons nicer. It is about how to get a major revamp in behavior of software or how often we call these days – user experience. I’ve been following this trend since my very early posts. I want to mention few of them you may consider to review again – PUI: Not PLM UI. Future User Experience and 5 NOs to make PLM usable. I want also to refer you to the article in UX MagazineOverhauling a UI Without Upsetting Current Users. My favorite passage is related to differences between aesthetic and functional improvements.

A redesigned UI that looks pretty but fails to deliver new value will not only disappoint new users but will also alienate existing, previously satisfied users, and the news of this failure will spread rapidly. Never make the mistake of thinking that a product’s aesthetic is the same as the product’s actual experience.

My attention was caught by SolidWorks blog speaking about redesigned web client for widely popular SolidWorks Enterprise PDM.

Web2 for SOLIDWORKS Enterprise PDM is a brand new web client for both desktop and mobile platforms. This new web client enables fast file searching and browsing, easy navigation, and access to all common functions like Where Used, Contains, Check-in and Check-out, and Change State. It is also easy to upload and download files for remote workers to interact with the vault and your design projects.

SolidWorks blog made think about actually a whole trend of UI redesigns for PDM / PLM products for the last year. I’ve made few Google searches and want to come with examples.

Autodesk Vault Thin (web) client’s new look was delivered as part of Autodesk Vault Professional 2014. Navigate here to get more info. The following description and video can give you an idea of that.

The new Autodesk Vault Thin Client 2014 has been completely redesigned to provide a superior experience when accessing a Vault through a web browser. The redesign includes Enhanced user interfaces, Customizable view functionalities, New BOM interface, and Enhanced report printing.

Earlier this year, Aras Corp came with new Aras Innovator 10 version delivering long awaited new web client. Navigate to the following link to get more information and read Aras press release. Here is a short snippet to summary UI changes.

The latest open release provides a new level of PLM platform scalability for enterprises with global supply chains, and introduces an HTML5 browser interface which redefines usability making PLM more accessible for business users. Aras Innovator 10 introduces an HTML5 browser interface with a clean, modern design. The release is technology focused with Firefox browser support, the item on our Roadmap that has received the most votes ever, and includes inputs from ECCO, GE, MAN and others.

Aras-10-UI

Another example came from recently announced update of Autodesk PLM360. Design & Motion blog post by Scott Moyse does a great job outlining UI changes:

When PLM 360 was launch in late February 2012, the web technology used within the user interface was circa 2008 & 2009. In web terms that’s quite old, although nothing like the 20-30 year old technology used by some of their competitors. As a result the Autodesk team believed they could do a lot better to redefine the User Experience. With these upcoming changes, the development team have leveraged the most modern HTML 5 & AngularJS web frameworks, to provide a rich speedy interface. The website now behaves much more like a desktop application with respect to response times from user interaction.

plm360-html5-UI

What is my conclusion? I guess nobody wants to work with application like you can see on the first picture above. PDM and PLM vendors are clearly recognized the trend towards improvements of user experience and user interface. It confirmed by multiple projects in that space and acknowledged by many customers. New generation of users is coming and the demand to deliver modern consumer level user experience in enterprise software tool is the reality of today. The danger here is to come with polished user interface without re-thinking actual product experience for end user. Just my thoughts…

Best, Oleg

picture credit.


Cloud PDM hack with Google Drive and other tools

November 6, 2014

google-drive-app-launch

Earlier this week I talked about future of ubiquitous CAD cloud drives. My hunch CAD and other engineering software companies will be trying to use new cloud technologies to improve the way people collaborate on design. The question what tool to use for CAD file collaboration is not simple. I discussed it last year – Top 3 pros and cons to have a special CAD file sharing tool.

Engineering software vendors are trying to bring values such as collaborative viewing, redlining and even project collaboration. At the same time, companies focused on generic file sharing and collaboration are in a full swing to improve their mainstream solutions as well.

Some interesting news came from Google yesterday. Read Google blog post – Launch desktop applications from Google Drive in Chrome. The story is quite simple – Google is chasing Dropbox in the way how to make Google Drive even more transparent to work with desktop tools.

But here’s the catch: when it comes to browsers and installed applications working well together, they aren’t quite on the same page. To change that, today we’re launching a new extension for Chrome that lets you open files from Google Drive directly into a compatible application installed on your computer. This includes apps like advanced image and video editing software, accounting and tax programs, or 3D animation and design tools. So, no matter what you keep in Drive, using the web to access and manage files doesn’t mean you’re limited to using applications that only work in your browser.

Unfortunately, CAD files are not in the list of supported file types. I guess, it may change in the future. A transparent sync of files between cloud and local file storage can open a new opportunity and hack the way to simplify future cloud PDM solutions. Still, majority of tools used by engineers today are desktop tools.

One of the biggest challenge I can see here is speed of synchronization and work with multiple dependent files. It can create an opportunity for cloud PDM vendors to innovate. Some of these problems can be solved by software technologies – cloud PDM and Dropbox Streaming Sync. CAD vendors are looking how to innovate in cloud PDM as well. Example – Autodesk adds PDM functionality to PLM360. Alternatively, I can see some potential in hardware solutions to create virtual cloud file system. Here is one possible example of such solution – Panzura Global File System.

What is my conclusion? Cloud to desktop transparency is a big deal. There is no magic. If you want to use desktop tool you need to sync files. However, technology that can make it transparent can simplify user experience and make users unaware about actual location of files and the way files are going to be synchronized. It will allow to use existing CAD tools but and manage and collaborate using cloud. Just my thoughts…

Best, Oleg


PLM Files Detox

October 21, 2014

zero-files-no-CAD-files

The digital life around us is changing. It was a time when everything we did was running around desktop computer. You do your job, Save As… and, yes(!) put it in a file that can give you control over the result of your job. That’s the reason why engineers are in love with CAD files and Excel spreadsheets – it gives them full control of what they do. Excels are getting messy within time, but we can start a new file or open a new Excel spreadsheet.

Rob Cohee of Autodesk reminded me how much engineers are in love with files in his LinkedIn article – My Name is Rob, and I’m Addicted to Files. I captured few passages from Rob’s article before. He brilliantly explains the full engineering enjoyment of control over design and related information.

It started out small with a .DWG here, a .DOC, there with a sprinkle of .XLS files in between.

I had the freedom to create all this data, and the power is nothing short of addicting. Critical design requirements, tolerance, specification, and performance requirements, assembly instructions, a digital folder of file after file containing all of this critical information. I was the Michelangelo of AutoCAD R13 C4, the DWG was my canvas, safety was my muse.

The drawing file became everything. It was my design, requirements document, revision control, my parts list, my BOM, my supplier and procurement instructions, my cut list, my everything. All that data, all in one place locked away in my CAD file that only I had access to make modifications. The control was dizzying, euphoric at times. Any change to the drawing file had to go through me and me alone.

Rob’s article reminded me some of my old posts – The future of CAD without files. I still like very much a diagram I placed there from O’Reilly Radar article – Why files need to die. Here is my conclusion back into 2011.

The fundamentals of CAD and design systems are files. We use them to store assemblies, parts, drawings. In addition to that, we use them as a reference in many places. Do think “file” paradigm will live with CAD and other design systems forever? The movement of CAD vendors seems to me the obvious application of modern web principles to the world of design and engineering. The initial signals are here. CATIA V6 pushed the limits and eliminated files by connecting CATIA system directly to Enovia back-end. Autodesk cloud experiments with systems like AutoCAD WS made existence of files on the disc obsolete. PTC introduced Creo Apps. It will be interesting to see if PTC will come with the future idea of eliminating files. I think the computing and information paradigms are shifting from file-oriented to data (and web) oriented. The initial signs are here. The speed of this movement is questionable. Manufacturing is slow changing environment and engineers are very reluctant to changes.

PDM (Product Data Management) was a solution to end CAD file mess. PDM systems came to hunt for CAD and other files. The intent was to bring files into order, manage revisions, share data and… after some time, to eliminate files. We can see it started to happen now in some high-end systems such as CATIA V6. So, why PDM failed to detox engineers from files? Here is the thing… PDM was invented to help engineers to manage and control data. It sounds like engineers should like PDM, since it helps them to control files. But it didn’t go according to the plan. PDM added "frictions" into engineering freedom to create data in the way engineers want. Name control, check-in/out, approvals, etc. As a result of that, PDM failed to become a friend and turned to be engineers’ nightmare. Engineers don’t like PDM and in many situations engineers were forced to use PDM.

Working environment is changing fast. We are getting disconnected from files in our digital life. Our everyday workflows are getting distributed, mobile, disconnected from desktops and… files. We want to get access to data and not to files. To make this process successful, we need to think how to remove frictions. When you go to engineering school, you learn about importance of frictions. But software is different. Especially these days. Frictions can slow down the process of software adoption.

What is my conclusion? Engineering and manufacturing is slow changing environment. Engineers are conservative and design minded. Therefore, many PLM tools failed to become a favorite engineering data management and collaboration tool. Large teams accepted PDM tools because they had no choice. I believe, the future won’t belong to files. We are going to see more data-driven environment around us. To establish such environment is one of the main challenges for PLM companies today. To make it happen, PLM vendors must think how to remove frictions between users and PLM tools. Just my thoughts…

Best, Oleg


Kenesto revamp: does it change cloud PLM game?

October 17, 2014

kenesto-edm

It has been more than two years since I was reviewing Kenesto – an outfit founded by Mike Payne with the a strong vision to simplify process management. Navigate to the following article PLM, Kenesto and process experience to refresh your memories.

Steve Bodnar of Kenesto put comments on my blog about Google Drive and 3rd party apps with hints about some Kenesto functionality around file synchronization and cloud data management. It was a good alert that Kenesto is preparing some refresh. The following Kenesto press release caught my attention yesterday – Kenesto Extends Engineering Collaboration with New Vaulting and State-of-the-art Desktop File Synchronization. I found it interesting, since it moved Kenesto from process management cloud tool into something bigger – data management and vaulting. Back in 2012, I thought, that ability to handle engineering data is a big differentiation between traditional PLM system and cloud process management tool like Kenesto. The following passage from Kenesto press release can give a short description of the shift Kenesto made – it moved into data and file management space.

Kenesto today announced the full availability of its latest innovations – file vaulting and a pioneering file synchronization service – to enable mainstream design and engineering firms to more easily and effectively collaborate and manage their data. Kenesto’s latest capabilities also work well in conjunction with such design tools as Creo®, SolidEdge®, SolidWorks®, and Spaceclaim® for manufacturing customers and also Revit® for AEC customers, to enable file management and sharing across design workflows. This is all done while also ensuring proper handling of updates to component and assembly models connected to items and bills-of-material, for example.

I made a trip into Kenesto website. It presents a broad range of solutions – engineering design management, change management, procurement and supplier collaboration, program and project management. These are traditional PLM suspects. However, some of solutions are clearly outside of typical PLM domain – management of marketing program, PR and advertising, idea management.

Kenesto features are covering wide range of capabilities – projects, dashboard, reporting, document management, vaulting, web viewing, workflow and task management. My special attention caught Enterprise-class File Synchronization. This is an interesting feature and it made me think about cloud PDM functionality and cloud file sharing. My blog- Cloud PDM ban lifted. What next? speaks about growing interest of PLM and other vendors to apply cloud technologies to PDM – space that traditionally tried to avoid cloud-touch. So, Kenesto just joined the cloud of cloud PDM vendors and I need to add Kenesto in the list of companies open for cloud PDM competition.

kenestoDesktopSync

What is my conclusion? It looks like Kenesto decided to change the trajectory of Kenesto technologies and moved from process and workflow management to a full scope of product data management and lifecycle solutions. I guess Kenesto prefers not to use traditional PDM, PLM buzzwords. However, Engineering Data Management (EDM) acronym made me feel a bit nostalgia… At the same time, cloud sync and in-browser office files editing tools can provide an interesting differentiation in cloud-era. Just my thoughts…

Best, Oleg

Disclaimer: Kenesto didn’t sponsor and didn’t influence content of this blog post.


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