We love and hate email at the same time. Since early beginning (back in 1962) email remains one of the fundamental ways of electronic communication. One of the major email transformation back in 1990s was influence of internet and significant expansion of email content and functionality.
In the world of software vendors banking on collaboration, the death of email was predicted long time ago. Engineering software (CAD and PLM) vendors are part of that group. The need to transfer large CAD files was on of the most critical reasons used by companies developing PDM/PLM software against email in communication and collaboration.
Nevertheless, despite all predictions, email is alive and transforming. I’ve been reading Email Is Still the Best Thing on the Internet. Article explains why email will never die and provides a very good set of arguments to support that statement. Here is my favorite passage:
You can’t kill email! It’s the cockroach of the Internet, and I mean that as a compliment. This resilience is a good thing. Email is actually a tremendous, decentralized, open platform on which new, innovative things can and have been built. In that way, email represents a different model from the closed ecosystems we see proliferating across our computers and devices. Email is a refugee from the open, interoperable, less-controlled "web we lost." It’s an exciting landscape of freedom amidst the walled gardens of social networking and messaging services.
Speaking about email transformation, I want to mention (again) the strategy of "unbundling" of email. The article brings few interesting examples of email unbundling – newsfeed, identification platform, direct social communication, digital package delivery service, business and work communication, etc. However, one of the key issues related to remaining popularity of email is the role email plays as a communication platform. The main point here is how to make communication smarter. Here is an interesting explanation from the same article:
This change might be accelerated by services like Gmail’s Priority Inbox, which sorts mail neatly (and automatically) into categories, or Unroll.me, which allows users to bundle incoming impersonal communications like newsletters and commercial offers into one easy custom publication. That is to say, our inboxes are getting smarter and smarter. Serious tools are being built to help us direct and manage what was once just a chronological flow, which people dammed with inadequate organization systems hoping to survive the flood. (Remember all the folders in desktop email clients!)
I found the topic of "smart communication" interesting. This is can be a refreshing idea. At the end of the day, engineers are looking how to make communication easy and smart. At the same time, the adoption of new communication tools can be hard and limited if you need to communicate across multiple organizations and individual networks. I was discussing some aspects of unbundling in the field of 3D, CAD and PLM. Email or let’s call it engineering communication platform can be another "unbundled" service.
What is my conclusion? Efficient collaboration and communication is a key. PDM/PLM vendors are trying to find a new innovative way to re-invent collaboration. Internet, cloud, social… we’ve heard many names and buzzwords for the last few years. To re-invent communication leveraging email communication platform by making your email inbox smarter can be a refreshing approach. What do you think? Just my thoughts…