PLM and Unexpected Office Collaboration Option

August 30, 2011

I think the world around us is about to change. A couple of weeks ago I posted PLM and Future Competition. The existing traditional structures of vendors, domains and applications are changing faster than we can expect, in my view. Collaboration was one of the fields enterprise software and vendors in CAD/PLM domain were dealing for a long time. Frankly, I have never been excited much about the "PLM collaboration" offering. In my view, it is very complicated. Consumer oriented brands and lately companies like Google and some other did a better job in this domain.

I learned yesterday about an interesting acquisition – Cisco buys collaboration startup Versly. Versly was a small startup focused on collaboration inside Microsoft Office environment. Take a look on the following video showing one of the earlier Versly demos:

Navigate your browser to the following link on Cicso website to read more about this acquisition. I found the following passage interesting:

Collaboration is one of Cisco’s five company priorities and represents what Cisco believes to be a total addressable market of 45 billion. The acquisition will provide more opportunity for Cisco partners to provide enhanced collaboration solutions to customers. Versly’s software will be integrated into a variety of Cisco’s collaboration offerings including Cisco Quad, Cisco Jabber and Cisco WebEx. For example, users will be able to receive automatic notifications within Cisco Quad when the content of a document has changed, escalate from simply reviewing a document to an instant messaging session through Cisco Jabber, or initiate a web conferencing session from a presentation through Cisco WebEx.

What is my take? I think PDM vendors need to take a note. Why? Hardware vendors are stepping into software water. The example of Cisco is a good one. I cannot imagine how most of the manufacturing organizations can live without MS Office documents. People in product development, manufacturing and supply chain are spending lots of time working around Excel spreadsheets and Word documents. The Office integration becomes a vital part of any PDM/PLM related environment. One of the challenges in front of PLM vendors is how to expand downstream. It is a vital part of PLM growth plan. However, existing vendors can find Cisco eating PLM collaboration lunch… Just my opinion, of course. YMMV.

Best, Oleg


PLM and Social Connections

August 25, 2010

I’m continuing to explore various aspects of relations between PLM and social systems and tools in my blog. The social topic becomes interesting. However, I think social hype contains lots of misunderstandings and misconception. Few days ago, I had healthy debates with Chris Williams of Vuuch about PLM Social Detours. Chris is saying ”PLM tools cannot be social. PLM targets structure, control and is only embraced by a small number of users”. This is the exact point I want to discuss today. The additional trigger to this conversation was the information about Cisco Pulse – a new tool developed by Cisco to empower people in an organization.

How To Connect People in Organization?

One of the latest innovations in Cisco related to adoption of social systems to empower people connection @work. Take a look on the following Cisco Pulse presentation.

Cisco Pulse presentation made me think about missing “social link” in the way PLM systems drive their enterprise adoption. For the moment, PLM relies completely on process management practices to expand usage of PLM tools in the enterprise. This is what drive people involvement into a product-related processes. However, this approach is absolutely ignoring the reality of communication between people in the manufacturing organization. The formal way to organize processes is probably not the best way to organize your work. There is a need to find a new way to build more efficient communication and collaboration in product development, manufacturing, support and maintenance.

Need for PLM Mainstream Adoption

The core idea of PLM is to provide a business strategy and tools to manage processes related to product development. One of the people concerns about PLM is “mainstream adoption”. PLM tools considered as too expensive and complicated to be adopted and used by all people involved into a relevant business process. There are multiple reasons why PLM got the status of “a privileged system”, and I covered and discussed it before on PLM Think Tank. As an example, take a look on one of my previous posts -  3 Main Factors of Mainstream PLM adoptions. It seems to me by bringing a “social connection” factor into PLM game can become one of the possible ways to expand PLM influence and level of adoption in organizations.

Social Connection vs. Follow a Friend

We are very familiar with “follow a friend” concept that drives mainstream adoption of social networks in consumer space. However, the very valid question when it comes to implementation of social systems in the enterprise organization is simple – who are my “friends”? Collaboration is not about friendship. Collaboration is about how to work with right people in the organization. They will become your “social connections”. And they are not constant. Your connections change all the time depends on work you are currently involved in.

What is my conclusion? I’m thinking about last 10 years of the internet and Web 2.0 innovation. It can bring some fresh air in the way people can collaborate and communicate in the enterprise manufacturing organization. PLM spent significant amount of time trying to formalize business processes and collaboration. It comes as a set of business process tools and industry and best practices. However, the complexity of the implementation is still very high. By bringing “a social connection” to PLM we can introduce a new way for people to collaborate. Just my thoughts…

Best, Oleg


Cisco EOS or How to Make Manufacturing Companies Social?

January 7, 2010

For the long period of time CAD/CAE/PDM/PLM were recognized as tools for product development and manufacturing. However, modern trends, moving PLM to the space where the ability to be exposed to consumers, building communities and have social interaction becomes extremely important.  If you are in the business of product development, like every manufacturer does, you need to have a tool that allows you to interact with your users visually, provide right content at the right period of time that allows to get customer feedback or build a community for the future product launch.

Looking on Cisco EOS solution, I got an impression that such or similar product can be used very well in combination with PLM tools that allows to expose product development content to end-user.

What is Cisco Eos?
Cisco Eos is a hosted software platform that enables Media & Entertainment companies to more effectively and economically deliver compelling social entertainment experiences around branded content. Built to scale, Eos can support multiple customers, thousands of customized sites, and millions of users. The platform brings together social networking, site administration, content management and audience analytics features on a robust and secure hosting infrastructure. Eos offers everything media companies need to create, manage and monetize online communities. Eos-powered sites combine high-quality professional content with user generated interactions to create unique and engaging entertainment experiences built around the media companies’ brands.

I found the following article as a compact set of of very useful explanation about what CISCO EOS is.

Few days ago, I wrote about online internet graphic, CAD and publishing here. For me products like Cisco EOS can provide an interesting bundle and opportunity to expand PLM adoption and build an excellent interaction with end-user. PLM providers are working on their consumer-oriented strategies, but it seems to me too slow or too closed for mainstream adoption.

We need to watch this space closer in 2010. I’m expecting some very interesting experiments in this area following broad adoption of social tools in the consumer space. Businesses are just starting to think about broad development of “fan pages” on the Facebook. When they will come closer to this space, they will discover the need to have these systems tightly connected to product development environments.

Just my thoughts. Let me know what do you think?

Best, Oleg


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